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Privacy Policy

Last updated: 23.07.2026

1. Data Controller

This website (www.svetlinagroup.com) is operated by Svetlina CLEANING MATERIALIS - LIGHT ("Svetlina", "we", "us").

  • Address: Northern Industrial ZoneSeveren, ul. "Brezovsko Shose" 145a, склад 8, 4003 Plovdiv, Bulgaria

  • Email: info@svetlinagroup.com

  • Phone: +359886060858

2. What Data We Collect

When you visit our website and contact us, we may collect the following data:

  • Via contact form / direct contact: Your name, phone number, email address, and the content of your message.

  • Automatically collected data (via cookies): IP address, browser type, pages visited, and how you use the site (via Google Analytics).

  • Google Business Profile interactions: Your interactions with our profile on Google Maps/Search (views, searches, direction requests) are collected by Google and provided to us as anonymized statistics.

Our website does not process online sales or payments; therefore we do not collect payment or card details.

3. Why We Collect Your Data

  • To respond to your inquiries (price quotes, product information, orders)

  • To analyze and improve our website's performance

  • To fulfill our legal obligations

4. Legal Basis for Processing

We process your data based on your request to be contacted (pre-contractual steps) and on our legitimate interest in analyzing website performance. For analytics cookies, we obtain your explicit consent via the cookie banner shown in your browser.

5. Who We Share Your Data With

  • Google Analytics (Google LLC): Used to analyze site traffic. Data is processed on Google's servers (may include transfers outside the EU).

  • Wix.com Ltd.: Our website hosting and infrastructure provider.

  • We do not sell or rent your data to third parties for marketing purposes.

6. Cookies

Our site uses cookies to improve your experience and analyze site usage. You can manage your cookie preferences via the banner shown on your first visit. You may decline non-essential (analytics) cookies at any time.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Contact form data is deleted within a reasonable period after your request has been resolved.

8. Your Rights

Under the GDPR (General Data Protection Regulation), you have the right to:

  • Request access to your data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to data processing

  • Request data portability

To exercise these rights, contact us at info@svetlinagroup.com. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP).

9. Policy Updates

This privacy policy may be updated from time to time. The current version is always published on this page.

10. Contact

For privacy-related questions: info@svetlinagroup.com

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